Global Expat

• Drive Continuous Improvement (TQM) meetings and initiate action to ensure deadlines are met and overall results achieved
• Identify future Quality and Continuous Improvement projects
• Retrieve, analyse and disseminate information from Hotel Group Quality tools such as HeartBeat, Employee Engagement, Financial data and other source of information
• Lead the Continuous Improvement (TQM) process and culture within the hotel
• Coordinate Quality Evaluation (QES) execution including following up on action plans
• Guide and advise teams on processing of all relevant data for measurement of each project and subsequent follow up required depending on each project
• Coordinate and conduct any necessary training for the implementation of processes with the Area Director/Manager of Quality
• Conduct briefings on future Quality and Continuous Improvement initiatives and results achieved to ensure that all employees are aware of Hotel Group future Quality and Continuous Improvement philosophy and can participate effectively
• Ensure Staff Notice board is updated focused on Quality and Continuous Improvement results and achievements
• Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated
• At the close of the process ensure that all Continuous Improvement(TQM) projects initiated in the hotel are regularly monitored and maintained
• Chair and present bi-monthly meetings with the GM and the Excom team to give a steering wheel update on the Guest Experience quadrant
• Collect, update and review GIRFF, using the information gathered for continuous improvement
• Utilise and post idea in Merlin’s Ideas Library
• Communicate with Hotel Group Asia Pacific Quality team regarding process breakthroughs and ensuring transference of best practice to the hotel 

• Bachelor’s Degree or Diploma in Hotel Management
• Demonstrated ability to interact with customers
• Employees and third parties that reflects highly on the hotel, brand and the Company
• Problem solving, reasoning, motivating, organizational and training abilities
• Good writing skills and leadership skills
• 3 years related experience, including supervisory experience, or an equivalent combination of education and experience

Our client is a 5* International Chain Resort with 150+ Rooms, 3 F&B Outlets and 1 SPA. 

Please note that this position is available for Indonesian Nationals only.

We look forward to receive your application.

The Global Expat Team.